Actrovert's Silver, Gold, and Platinum tiers are digital content products, delivered immediately upon payment. Because access to the content begins at the point of purchase, these purchases are non-refundable.
This applies to both founder and standard pricing.
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel a digital content purchase within 14 days. However, by completing your purchase you are requesting immediate access to digital content, and you acknowledge that your right to cancel is waived once delivery has begun.
A checkbox confirmation is required at checkout to confirm this:
"I understand that this is a digital product delivered immediately upon payment. I agree to waive my 14-day cancellation right and confirm that this purchase is non-refundable."
If you have a genuine technical issue preventing access to your content; for example, a payment processed but content not delivered, or your purchased content is corrupted or unreadable. Please contact us at support@actrovert.com and we will resolve it promptly. In the case of a corrupted file, we will send a replacement at no charge. If the replacement is also corrupted and unreadable, a full refund will be issued.
Free trial period (Platinum purchasers only) If you purchased Platinum before Membership launched, your first three months of Membership access are complimentary. No payment is taken during this period and no refund is applicable.
Deciding to become a paying Member At the end of your free trial period, if you choose to continue as a paying Member, your chosen plan (monthly or annual) begins. Once payment has been taken for a billing period, that period is non-refundable. You may cancel at any time and your access will continue until the end of the period already paid for.
New Members (after Platinum closes) For anyone joining Membership directly (not via Platinum), there is a 14-day cooling-off period from the date of your first payment. If you cancel within 14 days and have not accessed any Membership-exclusive content, you are entitled to a full refund of your first payment. After 14 days, or once Membership content has been accessed, the current billing period is non-refundable. You may cancel at any time going forward.
Monthly Membership Cancel at any time. Your access continues until the end of the current monthly billing period. No refund is issued for the current period.
Annual Membership Cancel at any time. Your access continues until the end of the annual period already paid for. No partial refund is issued for unused months within a paid annual period.
All purchases made using a promotional or discount code are subject to the same refund terms as above. The use of a promotional code does not affect or extend any refund or cancellation rights.
Actrovert reserves the right to issue a refund at its discretion in exceptional circumstances; for example, in the event of a significant technical failure on our part that prevented content from being delivered. Such exceptions do not constitute a change to this policy and will be assessed on a case-by-case basis.
If you have a question about a purchase or believe you have experienced a technical issue, please contact us at support@actrovert.com. We aim to respond within 2 working days.